Privacy Policy

Information we collect

We collect personal information you provide when you contact us, request a quote, or engage our sourcing services. This may include:

• Your name, business name, email address and phone number
• Details of the products you want to source and your requirements
• Correspondence and information you share with us about your business
• Technical data such as your IP address and browser type when you use our website

How we use your information

We use your personal information to respond to enquiries, provide quotes, deliver our sourcing and logistics services, manage our relationship with you, and improve our website and services. We may also use it to send you information relevant to your enquiry.

Disclosure of your information

To deliver our services we may share necessary information with third parties such as factories, inspection agencies and freight forwarders, some of which are located in China. We only share what is required to fulfil your project, and we take reasonable steps to ensure your information is handled appropriately. We do not sell your personal information.

Overseas disclosure

Because we coordinate sourcing and quality control in China, some of the parties we work with are located overseas. Where we disclose your information overseas, we take reasonable steps to protect it in line with the Australian Privacy Principles.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings.

Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date shown above.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at [email protected] or Level 6, 275 Alfred Street, North Sydney NSW 2060, Australia.